HEALTH POLICY
If you have had a fever over 100F, Cough or shortness of breath, in the past 48 hours, you must reschedule appt. For your safety we recommend wearing a mask to your appointment. If you do not have a mask, we have them available for purchase at all of our locations.
Cancellation Policy
We value your business and you as a client, but please understand that our artists have families to support and they depend on these appointments for their livelihood. We ask that you provide them with the courtesy of a timely cancellation or rescheduling, so that they can schedule other clients for services in the event of a cancellation.
Our Urban You app is designed to make scheduling appointments convenient, so please download our app, and avoid an unnecessary cancellation fee by conveniently and timely rescheduling appointments. Our app can be found under βUrban Youβ in the app store.
Cosmetic Injection Services.
We require a 48 hour cancellation notice prior to your scheduled appointment, otherwise we will charge a cancellation fee of $250 to the credit card saved to your account. If a credit card has not been saved to your account, you will be required to bring your Urban You account current prior to receiving a new service.Injectable services include Aquagold, Cosmetic Filler, Botox, Jeuveau, Vitamin and Kybella appointments.
All Beauty and Wellness Appointments Except Cosmetic Injection Services.
We require a 48 hour cancellation notice prior to your scheduled appointment, otherwise we will charge you a cancellation fee. If you do not show up for your appointment, cancel or reschedule your appointment to a later date less than 48 hours before your scheduled appointment then 50% of the fee for the service you scheduled will be charged to the credit card saved to your account. If a credit card has not been saved to your account, you will be required to bring your Urban You account current prior to receiving a new service.
Non-Refundable Deposits For Certain Appointments
Prior to booking a Full Set of any Lash Extension Service, you are required to place a non-refundable deposit equal to 50% of the cost of the service scheduled on your Urban You account. The Urban You Cancellation Policy applies if you do not show up for your appointment, cancel or reschedule your appointment less than 48 hours before your scheduled appointment, and the non-refundable deposit will be applied to the cancellation fee due. A new non-refundable deposit will be required in order to schedule any Full Set Lash Extension Service.
Prior to booking your Coolsculpting Appointment (excludes an assessment), you must pre-purchase all of the cycles you are scheduled to use for your appointment beforehand. The Urban You Cancellation Policy applies if you do not show up for your appointment, cancel or reschedule your appointment less than 48 hours before your scheduled appointment. The credit card on file will be charged 50% of the regular, retail price of the Coolsculpting cycles scheduled for your appointment. If you do not have a credit card on file, and have pre-purchased Coolsculpting cycles as part of a package, 50% of the cycles that were scheduled to be used for your appointment will be removed from your package.
Late Arrival
If you are more than 10 minutes late, we cannot guarantee that we will be able to accommodate your appointment. When we cannot accommodate your appointment, you will be charged a Cancellation Fee in accordance with our Cancellation Policy as noted above.
CANCELLATION POLICY WAIVER
Urban You understands that there are circumstances that may warrant a waiver of this policy. Urban You reserves the right to waive its Cancellation Policy at its sole discretion, on a case by case basis. Generally, a waiver of the Cancellation Fee will only be granted in the case of emergencies such as inclement weather or illness.
Only an Urban You manager or owner may waive the cancellation policy, and it is only binding if the waiver to confirmed in writing by e-mail from the Urban You corporate e-mail account, hello@theurbanyou.com.
PRICING RESTRICTIONS AND REFUND POLICY
There are no refunds for services received.
Product refunds returned unopened within 15 days, 100% refund.
Products returned opened within 30 days will receive a prepaid card on your Urban You Account to be used toward other Urban You services and products. This account credit must be used within 90 days of the refund date, or it will be forfeited.
Product returns greater than 30 days are not refundable under any circumstances.
Restrictions may apply. Promotions are only valid while supplies last. Pricing may be subject to change at any time.